We strive to ensure that every order is delivered accurately and in good condition. If you believe there is an issue with your order, please review the following return and refund conditions.
Returns will only be accepted for valid reasons, including but not limited to:
To qualify for a return, all items must:
All items intended for return must be shipped back within 30 days from the original order date as reflected on our website or order confirmation.
Returns initiated or shipped after the 30-day period may not be accepted.
Buyers are required to ensure that returned items are properly packed and protected for transit. We recommend using a trackable shipping service and retaining proof of shipment.
The buyer remains responsible for the returned goods until they are received and inspected by us.
In the event that returned goods are lost or damaged during transit, we may request photo evidence and supporting documentation to assess the condition of the goods prior to shipment. Failure to provide sufficient evidence may result in the return or refund request being denied.
Once the returned item has been received and inspected, we will notify you of the outcome of your refund request. Approved refunds will be processed using the original payment method where possible.
We reserve the right to reject any return that does not comply with the conditions outlined in this policy.
All Jabbers products are warranted against manufacturing defects in materials and workmanship.
This warranty does not cover damage resulting from normal wear and tear, misuse, accidents, improper handling, modifications, neglect, or breakage occurring during use.
In the unlikely event that a rod section is broken during use, replacement sections are available for purchase individually through our website, allowing anglers to replace only the affected section rather than the entire rod.
As a gesture of goodwill, all rods purchased directly from our website are entitled to one (1) complimentary replacement rod section.
Upon verification, we will provide the replacement section at no charge.
Please note that while the replacement part itself is free, the recipient is responsible for all shipping, handling, customs duties, taxes, and any other charges associated with the delivery of the replacement section.
This one-time complimentary replacement benefit is limited to a single replacement section per rod purchased and is non-transferable.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at support@jabbersfishing.com for questions related to refunds and returns.
